Companies from the business services sector are increasingly turning to smaller centers, which will be supported by the government program "Factory" launched last year.

On the map of Poland, where the Association of Business Service Leaders (ABSL) presents the distribution of investments in modern business services, new points have been emerging and increasing in recent years. These are smaller cities that are of interest not only to domestic but also foreign companies from this industry. It is true that last year more than 80 percent. from almost 280,000 its employees were concentrated in six main centers - with Kraków, Warsaw and Wrocław - but the location of new investors appears in the sights' target.
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According to ABSL data, shared service centers (SSC), outsourcing (BPO), R & D and IT already operate in 40 cities and agglomerations in Poland, and 11 of them belong to the group of the largest centers of business services in the country. Among them, besides the Silesian agglomeration, Tricity, Łódź and Poznań, there are also Bydgoszcz, Rzeszów, Szczecin and Lublin. The latter, according to the analysis of CBRE's commercial real estate market, can now boast the largest availability of office space awaiting investors (19 percent) outside the leading agglomerations. This is an important asset in the competition for investments in SSC / BPO / IT centers.


- The main factor determining the investment in modern services is the availability of human capital and adequate office space - emphasizes Janusz Górecki, head of the ABSL research department. This includes availability of human capital (at slightly lower costs) encourages investors to be interested in smaller cities where higher education institutions operate. As Janusz Górecki points out, IT companies are increasingly opening their branches there, which in search of specialists have long ceased to be limited to the leading agglomerations.

According to ABSL data, shared service centers (SSC), outsourcing (BPO), R & D and IT already operate in 40 cities and agglomerations in Poland, and 11 of them belong to the group of the largest centers of business services in the country. Among them, besides the Silesian agglomeration, Tricity, Łódź and Poznań, there are also Bydgoszcz, Rzeszów, Szczecin and Lublin. The latter, according to the analysis of CBRE's commercial real estate market, can now boast the largest availability of office space awaiting investors (19 percent) outside the leading agglomerations. This is an important asset in the competition for investments in SSC / BPO / IT centers.


- The main factor determining the investment in modern services is the availability of human capital and adequate office space - emphasizes Janusz Górecki, head of the ABSL research department. This includes availability of human capital (at slightly lower costs) encourages investors to be interested in smaller cities where higher education institutions operate. As Janusz Górecki points out, IT companies are increasingly opening their branches there, which in search of specialists have long ceased to be limited to the leading agglomerations.

One of the largest Polish IT companies, the Comarch stock exchange, has offices in 17 cities throughout Poland - including in Białystok, Gliwice, Częstochowa, Bielsko-Biała, Kielce and Włocławek. In 12 locations, Sii Polska operates, specializing in engineering and IT services, which in the second half of last year opened offices in Bydgoszcz, Częstochowa and Piła. - We do not exclude the opening of further offices in other parts of the country, also smaller towns are involved - says Gregoire Nitot, founder and president of Sii Poland. As he explains, when deciding to open a new office, he draws attention to the proximity of clients and the availability of qualified specialists. - In Częstochowa, the proximity of the technical university was important, which gives us access to engineers with experience in the field of embedded systems and excellent knowledge of the automotive industry - adds Nitot.

- Availability of good employees is a key challenge for business service centers. Large urban centers, especially academic ones, offered greater potential in this area. However, the industry needs more talents, and the resources of these large centers are running out - says Konrad Rochalski, the president of ArchiDoc and Voice Contact Center (from the OEX Group). Companies from 2014 also operate in Lublin, where the group employs over 350 people. A lot also depends on local authorities.


According to Janusz Górecki, there are more and more cities that - taking over the best models from large centers - professionalize their approach to investors. This is confirmed by Kamil Tyszkiewicz, director in the department of office space and head of regional markets in CBRE. According to him, smaller Polish cities undertake many activities to create good conditions for investors.

More details at: https://www.rp.pl/Widziane-z-regionu/301219939-Centra-uslug-ida-w-Polske.html